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Contact State Department

The National Passport Information Center can be reached at the following contact details:

  • Phone1-877-487-27781-888-874-7793 (TDD/TTY)
    • Customer service representatives are available:
      Monday- Friday            8:00 am to 10:00 pm Eastern Time
      Saturday                     10:00 am to 3:00 pm Eastern Time
      *Except on Federal Holidays
    • Automated passport information is available 24 hours a day, 7 days a week.
    • Se habla español.
  • EmailNPIC@state.gov
    • Most email inquiries are answered within 24 hours.
    • Please call for the status of your passport. We cannot email that information.
    • Do not email for travel emergencies. Contact us by phone only.

Please note: If you’re outside the United States, please contact the nearest U.S. Embassy or Consulate.

Life or Death Emergencies

If you have a life or death travel emergency outside of normal business hours, please call (202) 647-4000.